My CDE Experience

As I re-designed the the ChatBot into the proper form (see previous blog post about chatbots), I'm pretty happy to have the Landing Page workflow as a template. Once I'd finished recreating everything, I went to save and it wouldn't save. An error message popped up saying that I couldn't save. Couldn't SAVE?!?! What could I do? I opened a new flow-builder and made the Bot-Bot once again. I must say, i'm getting better at making work-flows for bots! Having re-re-created my Bot-Bot and successfully saved it, I was checking other settings on the Playbooks Page and discovered the tiniest, little "settings" button. The third choice form the top of the dropdown menu said, "clone as a bot"!!! So basically, where I spent half a day, I could have made 3 clicks and gotten the exact same result, way quicker. The lesson here is, Drift has some UI, navigation and labeling issues. That's the thing when utilizing new technology, it's new and I'...

Like King Henry said, "Once more unto the breach dear friends, once more..." The King was trying to rally his troops and again attempt to break through the tiniest weakness in a wall or if they fail, clog that hole with their dead bodies. Why do I bring this up? Just when I thought I was hitting my groove, getting all my tasks managed, it turns out that I was on the wrong track. If you've read my blog before now, you know I've been working with TechStak to develop Chatbots to help conversion of website visitors and I made one. I made the wrong style Bot! All my logic flows and choose your own adventure design was made to be a landing page. A landing page is a specially crafted webpage with the sole purpose of capturing a visitors e-mail, name, contact info, ect. I was suppose to be designing a "Pop-Up" Chatbot, something that lives in the corner of a webpage and pops-up when you need help. Basically, I have to create a brand new Chatbot, in the pop-up styl...

After writing and re-writing my Chatbot adventure, today I had to demo the prototype I created to the rest of the TechStak team. You can track to workflow below or play with the actual bot right here:  Provider Chatbot  Refresh your window to reset the Bot and your adventure! I received great feedback on this bot, everybody liked it! It can be scary sometimes to be an intern and not have much experience in these fields and then be asked to create something of business quality and present it to business grade people. I'm new at using this technology. I'm teaching myself how to use it and I'm doing okay. I'm kind of excited to create more of these chatbots and explore more of this powerful Drift technology. I learned a lot about User Experience in school, but to create a user experience utilizing chatbots is challenging and amazing; chalazing!?!

I had the opportunity to take on another company in my internship this summer. Yesterday I officially met Nicol at TechStak and it was great! Nicol describes TechStak as the Angie's List of tech providers. They certify tech providers to ensure a certain standard of quality and competence and on a job seeker side, they verify the qualifications and skills of the applicants. My task this summer, will be to become a specialist in  Drift  Conversational Marketing (play with the chat in the lower right corner, you think it's a person, but it's NOT, well... most likely not). We are using the Chat-Bot functionality to aid in on-boarding new clients, from both sides and ease the burden of human staff by automating and filtering with Drift. Drift's design software makes it pretty intuitive and there are plenty of easy to understand videos to get you started. Now that I've got my Drift pitch out of the way, it's on to mapping out and creating some workflows. Imagine w...